How Do I Chat Online?  Print Article

Simply click the Chat Now button in the upper right-hand corner of your screen, or below this paragraph under Contact Us.

Instant gratification – it’s what Live Help is here for. One click and you’re chatting online with a Gear Expert, who’ll be happy to help you with everything from gear questions to ordering info.

  • Live Help is available Mon-Fri 7am-9pm and Sat 8am-6pm Mountain time.
  • You’ll talk with the same Gear Experts as you would by calling in, without being shackled to a phone while browsing our site.
  • Our Chat Now service provides the same security and privacy features as our website, so you can confidently place orders without worrying about your private information being compromised.
  • International customers can avoid huge phone bills.
  • Shop comfortably at work without tipping off your boss or co-workers.

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Contact Us
Can't find the answer to your question in the Help Center? There are four easy ways to contact's Gear Experts.
Gear Experts are available 24 hours a day.
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Send an email to
a Gear Expert

Talk to a Gear Expert
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U.S. & Canada
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(801) 746-7561
1 (801) 746-7581
Retail Store
2607 South 3200 West
Salt Lake City, UT 84119
M-F: 9am - 8pm (MST)
Sat & Sun: 10am - 5pm (MST)