Welcome to Help Center

While we’d love to just talk gear all day long, sometimes you’ve got questions about the nuts and bolts of Competitive Cyclist. This is where you’ll find answers on everything from shipping options to group sales. So take a look around – if you don’t find what you’re looking for, we’re available during operating hours via chat, email, and phone.

Top 10 Frequently Asked Questions

What method of shipping do you use? What is the cost?
Return Policy and Procedures
Do you accept international orders?
What Brands Cannot Be Shipped Out Of The US?
What are your hours of operation?
Do I have to pay sales tax?
Do you match prices?
Will my bike be assembled?
How long will it take until I see my order?
Do you offer price protection?

Contact Us

Can't find the answer to your question in the Help Center? There are four easy ways to contact Competitive Cyclist's Gear Experts.


M-F: 6am - 10pm (MST)
Sat & Sun: 8am - 7pm (MST)
Click to Chat With an Online Representative


Send us an email


M-F: 6am - 10pm (MST)
Sat & Sun: 8am - 7pm (MST)
U.S. & Canada




Retail Store Hours

2607 South 3200 West
Salt Lake City, UT 84119
M-F: 9am - 8pm (MST)
Sat & Sun: 10am - 5pm (MST)