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Help Topics
Welcome to Help Center
While we’d love to just talk gear all day long, sometimes you’ve got questions about the nuts and bolts of Backcountry.com. This is where you’ll find answers on everything from shipping options to group sales. So take a look around – if you don’t find what you’re looking for, we’re available 24/7 to address your questions over chat, email, and phone.
Top 10 Frequently Asked Questions
How Do I Figure Out International Shipping Rates?
How Do I Return Or Exchange An Order?
What Countries Can You Ship To?
What Brands Cannot Be Shipped Out Of The US?
Do You Charge Sales Tax On Your Orders?
How Can I Contact Backcountry.com?
How Do I Get Free Shipping?
What Is Your International Shipping Policy?
When Will My New Gear Arrive?
How Do I Chat Online?
Contact Us
Can't find the answer to your question in the Help Center? There are four easy ways to contact Backcountry.com's Gear Experts.
  
Gear Experts are available 24 hours a day.
Chat
The fast and
simple option

 Email
Send an email to
a Gear Expert

 Phone
Talk to a Gear Expert
6am-10pm MST
U.S. & Canada
800-409-4502
Fax
1 (801) 746-7581
UK Toll Free
08-082344940
International
801-973-4553 		Retail Store
2607 South 3200 West
Salt Lake City, UT 84119
M-F: 9am - 8pm (MST)
Sat & Sun: 10am - 5pm (MST)