Help Center Home

Welcome to Help Center

While we’d love to just talk gear all day long, sometimes you’ve got questions about the nuts and bolts of Backcountry.com. This is where you’ll find answers on everything from shipping options to group sales. So take a look around – if you don’t find what you’re looking for, we’re available 24/7 to address your questions over chat, email, and phone.

Top 10 Frequently Asked Questions

How Can I Contact Backcountry.com?

How Do I Figure Out International Shipping Rates?

What Countries Can You Ship To?

What Is Your Return Policy?

Do You Charge Sales Tax On Your Orders?

What Brands Cannot Be Shipped Out Of The US?

How Do I Get Free Shipping?

What Is Your International Shipping Policy?

When Will My New Gear Arrive?

How Do I Return My Order

Can't find the answer to your question in the Help Center? There are four easy ways to contact Backcountry.com's Gear Experts.

Gear Experts are available 24 hours a day.
Chat The fast and simple option	Email Send an email to a Gear Expert	Phone Talk to a Gear Expert U.S. & Canada 800-409-4502 Fax 801-973-4552 UK Toll Free 08-082344940 International 801-973-4553	Retail Store 2607 South 3200 West Salt Lake City, UT 84119 M-F: 9am - 8pm (MST) Sat & Sun: 10am - 5pm (MST)