Customer Service

Find answers to frequently asked questions by searching our knowledgebase.

Top Frequently Asked Questions:

All

How do I return an item?

What are estimated delivery times?

60 Day Return Policy

Is there a charge for return shipping?

What shipping methods are available?

How do I get a return shipping label?

How can I get help from a Personal Shopper?

Can I place an order if I have a US shipping address but my bill-to address is not listed in the countries that you service?

How long does it take to receive a return credit?

How do we offer such great value?

Search our customer service database

Category

Order Status & Returns

Where's My Order?
Enter your order number and shipping address zip code to check order status.

Return Items to Bluefly
Enter your order number and shipping address zip code to find your order and create a return.

Contact Us

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Call Us at 1.877.BLUEFLY (1.877.258.3359)

Outside the US dial 1.212.944.8000 and press 1 to speak with Customer Service.

Send Us an Email

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